Orders are generally shipped within 2 business days (to allow for roasting), pending authorization and verification of funds. Back order notification will be emailed to you, if not indicated as such, on our website. Delivery charges are automatically calculated at checkout (unless otherwise noted) and are based on the total weight of your package. We ship via UPS, Canada Post, CanPar and FedEx, however we reserve the right to use alternate carriers, as needed. Most couriers do not deliver on weekends, and may have surcharges to PO Boxes. Please provide a street address for delivery if entering a PO Box. If other delivery services are necessary or preferred, please contact us for inquiries and/or assistance. Requests for other delivery services, or service that may be required by the carrier to make your delivery, will be billed accordingly. CoffeeBean.ca is not responsible for conditions beyond our control that may delay deliveries i.e., severe weather, holiday rushes etc. Please plan accordingly. We do not want you to be disappointed.
CoffeeBean.ca reserves the right to bill your credit card for addresses and/or postal codes incorrectly submitted. Most shipping companies charge for address-correction errors, and we reserve the right to pass these along to you. In addition, if you ask the delivering carrier to route your package to an alternate address, we reserve the right to pass those additional fees along to you. Cheques are not accepted, and all orders are prepaid before shipping.
Products that have an expiry date may not be returned or refunded. We recommend that you do not order something if you're not sure you'll like it.
If the coffee you receive is a wrong order, or is received damaged, we must be notified within 15 days from the order date. The coffee must be returned unopened and in its original shipping box. You may log onto your account, see a list of your orders, identify the purchase and initiate a return electronically. Or, you may contact Customer Service. You will receive further instructions, and if approved, you will receive your electronic store credit voucher for the price of the coffee. Please save the box and packaging of courier deliveries, for inspection or return.
Non-perishable merchandise may be returned for an electronic store credit voucher for the price of the product, if we are notified within 15 days from the order date. You may log onto your account, see a list of your orders, identify the purchase and initiate a return electronically. Or, you may contact Customer Service. We will send you an email confirmation of your request. If approved, you will receive further instructions. Merchandise that is returned must be in "new condition" and in its original packaging. There is no restocking fee for returned non-perishable merchandise, however we are unable to refund the shipping cost.