Free Shipping on Orders Over $49 Offer
Yep - you can get everything shipped to you for free. The $49 total must be before taxes and shipping, and can't be combined with any other offer (including coupons and vouchers). By default, visitors are assumed to be from Ontario/Quebec unless otherwise specified.
We also ship outside Ontario/Quebec for $9.99 Flat Rate, or Free Shipping Over $69.
We check rates from CanadaPost, Canpar, UPS and FedEx. We'll ship based on which is least expensive and provides the quickest delivery.
All orders are placed online under the standard shipping policy, and if there is a shipping surcharge we'll hold the order until the shipping surcharge is paid, or you decide to cancel the order for a full refund - no hassles.
Q: Will adding more products to my order waive the shipping/overweight surcharge?
A: Sometimes yes, sometimes no. There really is no cut-and-dry answer to this since product weights vary, and shipping charges vary per location. Except for coffee, we recommend ordering in bulk and aiming for $150+ per order, which has the best chance of negating any surcharges.
All shipments will receive a tracking number once shipped, this tracking number will be emailed to the email address you provide during checkout.
Our Packaging and Damaged Products
You hate receiving a broken or leaking package - it creates a hassle and delays how long you have to wait to enjoy your products. And we empathize with you. That's why we go to extensive measures to properly pack and ensure that your products arrive in tact - on time, the first time.
If for some reason a package does arrive leaking, broken or damaged, we recommend that you do not sign for it. We'll typically re-ship products if they arrive damaged, or refund the cost of the product if out of stock. Products that break during shipping due to freezing temperatures are excluded from this policy and will not be refunded or reshipped.
Sugar-Free Bottles during the Winter
Sugar-Free bottles don't have the necessary sugar to keep them from freezing, which may happen during transportation in the winter. We package to reduce the risk of it happening, but it still does from time to time.
Under no circumstances does BuyCoffeeCanada ship sugar-free syrups without the customer accepting 100% responsibility for accepting the shipment, in any condition it arrives in, including completely destroyed. Customers outside of major city centers in Ontario and Quebec will not receive refunds for products arriving broken due to freezing unless they pay for expedited 2 or 3 day shipping.
Note that while some cities (in the South) or provinces (such as BC) may be experiencing above-freezing temperatures, the delivery trucks drive through routes and provinces that may be experience severe freezes, particularly at night.
Drop at Door Option
You will be given the option to "Drop at Door" during the checkout. Using this option grants the courier permission to leave the package at the door rather than verifying delivery. This makes it convenient for you to receive packages when no one may be home, and you deem it is safe. This comes at a cost however:
Enabling this option means that you take full responsibility of the package once the courier has dropped it at your door. Any claim of non-receipt, theft, or damage will be unconditionally denied. You are 100% responsible for any problems.
This is because dropping at the door creates a "break" in the chain-of-possession: neither BuyCoffeeCanada nor the courier can verify that the package has been unaltered between us and you.
Requests in the comment checkout to "ring the doorbell" or "hide the package behind a chair" will pass the message on to the delivery person, but are non-binding and have no affect on your liability for the package.
Return Policy and Refunds
Don't like it? Send it back. Returns will be accepted on all unopened products (except coffee) that are still in resaleable condition within 30 days.
You will have to pay for all actual shipping fees to and from your location though, which can actually make up more than the cost of the product itself. We recommend that you don't buy anything that you purchase anything that you might want to return.
Note: "Free Shipping" isn't actually free, you'll be refunded your order minus the shipping fees. This policy does not include products that are within a month of the "Best Before" or "Expiry" date, or have been custom roasted (such as coffee and espresso), which can't be returned. Equipment such as the Bunn Machine can not be returned.
If the order is for coffee, which is fresh roasted and can not be re-sold, you will not be refunded. If you provide an incorrect address, that is corrected en-route to your address, you will be charged CanadaPost's "Address Correction Fee".
Refunds can only be issued via the original payment method - credit card or Paypal. There is a 60 day technological limit on refunds, after which point we are blocked from issuing refunds. Any pending orders or refunds can only be issued as store credit after this period.
Under no circumstances will BuyCoffeeCanada issue cash, cheques, direct deposits, email money transfers or other forms of payment. Problems with incorrect product on an order, or damage, must be reported within 7 days of the courier's indicated delivery date, regardless of whether you picked up on that date or not.
Our employees are valued and we guarantee a hostility-free workplace. They are given the autonomy to cancel or refuse customer orders who are rude or hostile, at their own discretion. Remember to be respectful and patient when contacting us via phone or email and we will reciprocate the courtesy and do our best to resolve any issues.
See our Coffee Guarantee for information about returning our coffee.
If your shipment is returned to us due to an incorrect address you provided, incorrect email address, or your failure to pick-up at a delivery center, your order will be deemed "undeliverable".
It will be refunded (less the cost of shipping both ways) after we receive the shipment back at our location. Exemptions to refunds defined above will apply - products (such as coffee) that have been roasted or ground to your specifications can not be refunded.
Shipping times displayed on the website are best-guess approximations. Due to courier schedules, holiday hours of operations and fluctuations in shipping volumes, shipping estimates may be off.
If you MUST have a product by a specific date, please include a comment during checkout and we will try to work with you to accommodate the deadline, or let you know if we are unable to.
Order Processing Times
We typically aim for a 24 hour (1 business day) processing time, but a number of factors may affect that and we don't guarantee it. Order processing can be affect by order volumes at different times of year, surges in order volume during holiday seasons or promotions, and inventory status. Mondays are especially busy days (Tuesday in the case of long-weekends) and may add a day to the processing time.
Once you receive an email that your order has been placed in "Processing", no further changes can be made. Replying to emails we send may add a delay to processing as your order is automatically placed on hold so that we can reply to your email.
Due to rapid changes in inventory levels and some large quantity orders, inventory may go out of stock without notice. When this happens, we may ship the remainder of the order, or hold the order while we ask if you'd like to substitute the out-of-stock item for a different product. If you're placing an order for a particular item, please include it in the comments during checkout so that we know not to short-ship it.
Orders from Outside Canada
We're able to ship products to friends or relatives within Canada, from customers outside of Canada. Simply proceed through the checkout process normally while using the same Ship-To and Bill-To address of the person you're sending the package to.
Shipping to the U.S. is available via manual processing on large orders, by contacting us directly. Please note that for overseas shipping, we will only ship to ports within Canada, at which point your broker must take over the shipment for export.
Shipping & Returns Policy may update or change without notice.