Orders are generally shipped within 2 business days (to allow for roasting), pending authorization and verification of funds. Back order notification will be emailed to you, if not indicated as such, on our website. Delivery charges are automatically calculated at checkout (unless otherwise noted) and are based on the total weight of your package. We ship via UPS, Canada Post, CanPar and FedEx, however we reserve the right to use alternate carriers, as needed. Most couriers do not deliver on weekends, and may have surcharges to PO Boxes. Please provide a street address for delivery if entering a PO Box. If other delivery services are necessary or preferred, please contact us for inquiries and/or assistance. Requests for other delivery services, or service that may be required by the carrier to make your delivery, will be billed accordingly. CoffeeBean.ca is not responsible for conditions beyond our control that may delay deliveries i.e., severe weather, holiday rushes, courier breakage, etc. Please plan accordingly. We do not want you to be disappointed.
CoffeeBean.ca reserves the right to bill your credit card for addresses and/or postal codes incorrectly submitted. Most shipping companies charge for address-correction errors, and we reserve the right to pass these along to you. In addition, if you ask the delivering carrier to route your package to an alternate address, we reserve the right to pass those additional fees along to you. Cheques are not accepted, and all orders are prepaid before shipping.
We advertise to Ontario and Quebec, and our policies is built to serve customers in that geographic region. We will ship to customers all across Canada, but these may require different shipping charges. Customers in rural addresses (having a "zero" as the second digit of a postal code) are exempt from this and may require additional shipping fees.
Liquid products such as those from Torani, Monin and Oregon Chai are heavy items that require additional shipping fees. You will be invoiced for the difference in shipping cost if applicable, and you may cancel the order for a full refund if you do not wish to proceed. Customers who do not reply to our emails within 7 days may have their order cancelled and refunded.
Sugar-free items will not be shipped during winter months.
INVENTORY AND BACKORDERS
To the best of our ability, current inventory levels are displayed on site (In Stock, Out of Stock). This may not be 100% accurate due to sudden large orders that clear out inventory, expiry/waste disposal, delayed shipments from our suppliers and so on. In the event that a product is out-of-stock and backordered, we will notify you and hold the order until new inventory arrives. You may cancel a backorder (or substitute products) if you wish, and it hasn't already been processed.
Products that have an expiry date may not be returned or refunded. We recommend that you do not order something if you're not sure you'll like it. Equipment such as coffee makers (Bunn, Chemex, Breville, French Presses, Pour-Overs, etc) is non-refundable.
If the coffee you receive is a wrong order, or is received damaged, we must be notified within 15 days from the order date. The coffee must be returned unopened and in its original shipping box. You may log onto your account, see a list of your orders, identify the purchase and initiate a return electronically. Or, you may contact Customer Service. You will receive further instructions, and if approved, you will receive your electronic store credit voucher for the price of the coffee. Please save the box and packaging of courier deliveries, for inspection or return.
Non-perishable merchandise (except for exclusions above) may be returned for an electronic store credit voucher for the price of the product, if we are notified within 7 days from the delivery date. You may log onto your account, see a list of your orders, identify the purchase and initiate a return electronically. Or, you may contact Customer Service. We will send you an email confirmation of your request. If approved, you will receive further instructions. Merchandise that is returned must be in "new condition" and in its original packaging. There is no restocking fee for returned non-perishable merchandise, however we are unable to refund the shipping cost.